Data Deletion

Last updated: June 2026

This page explains how to request deletion of data that CoreX OS (owned and operated by R R Technologies (Pty) Ltd) holds about you, including any data obtained when you connect a Facebook or Instagram account to CoreX. We provide these instructions in line with Meta's Platform requirements and the South African Protection of Personal Information Act (POPIA).

What data the Facebook/Instagram connection stores

When you connect a Facebook Page or linked Instagram Business account, CoreX stores only:

A Meta-issued Page access token (used to publish on your behalf) and its expiry date.
The connected Page or Instagram account ID and name.
Records of posts you published through CoreX and their performance insights.

CoreX never stores your Facebook password, private messages, or friends list.

Option 1 — Disconnect inside CoreX (instant)

The fastest way to remove your social-account data is to disconnect it yourself:

Log in to CoreX.
Go to Marketing and open your connected social accounts.
Click Disconnect next to the Facebook or Instagram account.

Disconnecting immediately removes the stored access token so CoreX can no longer access that account. You can also revoke CoreX's access at any time from your Facebook settings under Settings & Privacy → Settings → Business Integrations.

Option 2 — Request full deletion by email

To request deletion of all personal data CoreX holds about you — including account data and any data obtained through the Facebook/Instagram integration — email us at support@corexos.co.za with the subject line "Data Deletion Request" and include:

The name and email address associated with your CoreX account.
The Facebook Page or Instagram account name, if your request relates to that connection.

We will verify your request, delete the relevant data, and confirm completion by email within 30 days. Some records may be retained for a limited period only where the law requires us to keep them.

Questions

For any question about this process, contact support@corexos.co.za. See also our Privacy Policy.